About PJN ITSM

PJN ITSM Consultancy is a specialist service management partner, dedicated to helping organisations optimise operational delivery and align technology enabled services with strategic business outcomes.

Through a flexible, freelance-based engagement model, we provide deep expertise across both ITSM and ESM domains, enabling functional areas beyond IT to adopt proven service management practices.

Our core capabilities include:

Project Delivery Support – Embedded assurance for service transitions and programme workstreams
Gap Analysis & Maturity Assessment – Evidence-based diagnostics for service improvement across departments
Process Design & Development – Structured workflows tailored for IT, HR, Facilities, Finance, and more
Tooling Strategy & Consultancy – Expert guidance on platforms such as ServiceNow, ensuring fit-for-purpose configurations
Governance & Compliance Advisory – Practical controls for resilience, continuity, and cross-functional accountability

Our tailored approach ensures that your service operations, whether technical or enterprise-wide, are efficient, scalable, and aligned with business priorities.

We unite a seasoned team of service management experts dedicated to enhancing operational performance across IT and enterprise functions. With decades of collective experience, we deliver strategic insight and hands-on support, often more cost-effectively than larger, traditional consultancies.

Our specialisms span:

🔧 ITSM Project Delivery – Embedded expertise to support complex initiatives and service transitions
🏢 Business-As-Usual (BAU) Operations – Practical guidance to ensure resilient, day-to-day service execution
🔁 Continual Service Improvement – Data-led strategies to drive maturity and evolve service capabilities

As organisations increasingly adopt service management principles beyond IT, PJN is ready to support the expansion into Enterprise Service Management (ESM), helping departments like HR, Finance, and Facilities streamline operations and embrace governance that works.

We’ve successfully delivered service solutions across a diverse range of industries:

🚆 Transport
🛒 Retail
💼 Finance
🏨 Hospitality
🧠 Consulting
🎓 Education
🎭 Entertainment
🏛️ Government & Public Sector

Whether you’re refining ITSM foundations or scaling toward enterprise-wide service clarity, PJN ITSM Consultancy is your trusted partner for meaningful, outcome-driven transformation.

Consultancy Track Record

At PJN ITSM Consultancy, we believe in clarity and grounded credibility. While our firm represents a new chapter in modular, partner-led consulting, our Managing Consultants bring a proven track record shaped by engagements across diverse industries and organisational scales.

Outlined below are selected organisations with whom our consultants have previously delivered work, not necessarily through PJN ITSM, but reflective of the breadth, depth, and cross-sector value we carry into every engagement.

And there are many more ...