The PJN Team

At PJN ITSM Consultancy, our strength lies in the deep and diverse expertise of our core team of Managing Consultants, bringing together over 100 years of combined experience across all disciplines of IT Service Management and its extension into Enterprise Service Management (ESM).

This foundation is supported by a proactive Administrative and Business Development Team that ensures operational efficiency and exceptional client engagement throughout every phase of delivery.

Complementing our core capability is an agile network of Associate Consultants, enabling us to scale rapidly and meet the evolving needs of complex programmes and cross-functional service transformation initiatives.

Together, we provide a collaborative, outcome-driven approach to service improvement, delivering high-impact ITSM and ESM solutions tailored to your organisation’s priorities.

Our Leadership Team can be found below:

Paul Nash

Managing Consultant & Founder

With a career rooted in IT Service Operations since the late 1990s, Paul brings extensive expertise across the full ITSM lifecycle, including strategic planning, service design, transition, and improvement. His experience spans both the customer and supplier sides of managed service engagements, giving him a nuanced appreciation of the operational, commercial, and governance complexities that shape successful service relationships.

Since becoming an independent consultant in 2014, he has supported a wide range of organisations, driving service resilience and operational efficiency.

In founding PJN ITSM Consultancy, Paul set out to elevate his impact, creating a dedicated practice focused on precision-crafted, outcome-led service management. PJN reflects his commitment to clarity, governance, and the advancement of ITSM and ESM principles across the enterprise.

Steve Coker

Managing Consultant

Steve brings extensive experience across the ITSM lifecycle, with particular depth in Change, Release, and Service Transition. He has refined transition pathways that ensure services are introduced with control, clarity, and minimal disruption, making him a key contributor to successful operational readiness.

Known for his structured and pragmatic approach, Steve has helped streamline governance frameworks and improve change velocity without compromising stability. His knowledge of release cycles, stakeholder coordination, and implementation planning supports delivery assurance across both BAU and transformation programmes.

While his primary focus centres on delivery and transition activities, Steve’s collaborative style and practical insight bring measurable value to complex service landscapes.

Mil Ghadia

Managing Consultant

Mil is an accomplished IT service management professional with deep expertise in service design, transition, and operational improvement across complex enterprise environments. For PJN ITSM, he brings a strategic lens to service transformation, stakeholder engagement, and delivery governance.

His career spans leadership roles in insurance, financial services, and infrastructure, with a proven track record in aligning ITSM frameworks to business outcomes, enhancing customer experience, and driving scalable service models. Mil’s strengths include ITIL aligned process optimisation, major incident management, and cross-functional team leadership.

Venkat Subramaniam

Managing Consultant

Venkat is a seasoned IT Service Management professional with extensive experience in service transition, operational delivery, and transformation leadership across enterprise environments. His background spans roles in financial services, insurance, and technology, with a focus on aligning ITSM frameworks to business outcomes.

He brings deep expertise in incident and problem management, service design, and governance-led delivery, often operating at the intersection of strategy and execution. Venkat has led global teams, driven process optimisation, and supported major transitions, all underpinned by a commitment to customer experience, stakeholder engagement, and scalable service models.

Rob Nash

Business Development Manager

Rob brings a solid background in Project and Programme Management, primarily within the finance sector where he has successfully led cross-functional delivery initiatives and complex stakeholder engagements. His experience navigating regulated environments gives him a sharp understanding of operational structure, commercial value, and strategic alignment.

At PJN ITSM Consultancy, Rob now channels that expertise into spearheading Business Development, building relationships, shaping opportunity pipelines, and helping position the consultancy as a trusted partner for both ITSM and Enterprise Service Management (ESM) engagements. His pragmatic perspective and delivery mindset make him a valuable asset in aligning client needs with high-impact service outcomes.

Shelley Nash

Business Administration Manager

With a solid foundation in the Sales industry and a progressive transition into Administration and Operational Support, Shelley plays a pivotal role in ensuring the day-to-day efficiency of PJN ITSM Consultancy. Her behind-the-scenes contributions provide vital continuity and structure, enabling our consultants to focus on delivering client-facing excellence. A trusted and dependable member of the team, Shelley ensures everything runs smoothly, quietly driving our operational success.