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Fixed-Fee Deliverable Engagements
Outcome-led consultancy. Clear scope. No surprises.
At PJN ITSM Consultancy, we believe that great service management isn’t defined by time spent, it’s defined by results delivered. Our fixed-fee engagement model enables organisations to access expert ITSM and ESM consultancy services aligned to clearly defined outcomes, not billable hours.
This is the perfect fit for businesses seeking:
- Strategic clarity around deliverables
- Reduced commercial uncertainty
- Structured governance and milestone alignment
What you can expect
Each engagement centres around a specific deliverable or outcome, shaped through collaborative planning and agreed upfront. Common examples include:
- Governance Framework Design
- Service Acceptance Criteria Development
- ITIL Process Documentation
- Service Model (SDP) Development & Standardisation & RACIs
- Transition Documentation
We work with you to define what success looks like, and we deliver it.
Our deliverable-based services offer you more than support. They provide precision-crafted outcomes designed to embed clarity, accountability, and resilience into your IT operations.
We don’t just advise. We build.
Each engagement is scoped around a tangible artefact, whether it's a Service Acceptance Checklist, a Continuity Playbook, or a bespoke Governance Framework. It will be delivered with rigour and aligned to your organisation’s strategy and culture.
You’ll walk away with:
- Clearly defined governance artefacts
- Reusable frameworks and toolkits
- Stakeholder-ready documentation
- Confidence in what’s delivered and how it's applied
This approach suits teams looking for results over hours, and where clarity outweighs commentary.
Deliverable Based Fee Structure
Designed for organisations seeking focused, outcome-led consultancy, where value is measured in deliverables, not hours.
Package Type
Fixed-Fee Deliverable Engagement
Indicative Rate
From £2,500+ per deliverable (based on scope and complexity)
Details
Work is not time-bound; however, estimated timeframes for delivery are agreed at point of engagement
- Includes planning, stakeholder interaction, drafting, and refinement cycles
- Milestones and output sign-off clearly defined during initiation
- Valid for 12 months from agreement