0870 297 0127
Project Resource
Designed for longer-term engagement aligned to defined project deliverables, outcomes or transformation programmes
At PJN ITSM Consultancy, we deliver high-impact resource support tailored to organisations navigating the complexities of IT Service Management (ITSM) and Enterprise Service Management (ESM). Our experienced consultants bring deep, hands-on expertise across service disciplines, ensuring your initiatives are strategically shaped, seamlessly transitioned, and resiliently governed.
We specialise in structured support across:
- Service Design – shaping ITSM and ESM services around real business value
- Service Transition & Acceptance – ensuring smooth, measurable handovers into operational environments
- Service Improvement – embedding continual enhancement to drive long-term agility and measurable outcomes
- Service Governance – designing frameworks that reinforce accountability, compliance, and operational clarity
- Live Operations & BAU Support – delivering dependable, structured consultancy within active service environments, ensuring continued excellence and issue resilience
Our team also provides strategic Pre-Sales support, helping you define robust requirements and confidently respond to contract tenders. From shaping Statements of Work to clarifying commercial expectations, we support your front-end success with clarity and credibility.
We’re highly skilled in crafting and optimising SLAs, OLAs, and service catalogue entries, giving you the governance guardrails and reporting transparency essential for BAU performance. Our process design capability spans both ITSM and ESM best practices, applied with pragmatic, outcome-focused intent.
Whether operating within ServiceNow, Remedy, Jira Service Desk or others, our consultants are tool-agnostic and deeply capable, integrating seamlessly with your existing platforms or guiding transformation where needed.
Let PJN ITSM Consultancy be the engine behind your service delivery success, driving strategic projects and sustaining live operations with precision, trust, and credibility.
Project Delivery Fee Structures
In line with our advertised service offerings, the following provides a guide to our fee structure for prospective clients. Final costs may vary based on specific requirements, scope, and engagement model.
Project Resource - Dedicated
*Dedicated Consultant for Project Duration
Designed for longer-term engagements aligned to defined project deliverables, outcomes, or transformation programmes.
From initial engagement through to project completion, a dedicated PJN consultant will be assigned to your project to provide seamless continuity, subject matter expertise, and full accountability. This ensures a consistent point of contact and an in-depth understanding of your environment and objectives.
* In the event of any unexpected staff changes, such as resignation, a consultant with equivalent experience and capability will be promptly appointed to maintain momentum and confidence.
Support Type
Project Delivery Support
Starting From
£650/day
Details
Project Delivery Support pricing depends on scope, duration, and required expertise.
📌 All project engagements begin with a free discovery session to scope needs and confirm consultant alignment.
Project Resource - PJN Pool Based
Where demand or availability requires, we operate a shared resource model drawing from PJN’s experienced consultancy team. While we aim to assign a dedicated consultant wherever possible, this flexible approach ensures uninterrupted service. Our consultants operate with a shared knowledge base and delivery ethos, minimising impact and maintaining quality.
Support Type
Project Delivery Support
Starting From
£600/day
Details
Project Delivery Support pricing depends on scope, duration, and required expertise.
📌 All project engagements begin with a free discovery session to scope needs and confirm consultant alignment.